Salesforce CRM Business Analyst

Job Title: Salesforce CRM Business Analyst
Location: Remote, USA
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply

Role Overview

We are seeking a Salesforce CRM Business Analyst to support CRM strategy, business process design, and user engagement across multiple departments.

Key Responsibilities

• Analyze current CRM usage and identify process gaps
• Gather cross-functional requirements from business teams
• Translate requirements into system recommendations
• Support CRM enhancements, adoption, and data quality improvement
• Create BRDs, user stories, and training documents
• Work with technical teams during delivery cycles
• Support reporting and dashboard requirements

Required Skills

• CRM analysis
• Salesforce knowledge
• Process documentation
• Requirement elicitation
• Data quality awareness
• User support
• Reporting
• Communication skills

Preferred Qualifications

• Prior experience in CRM transformation projects
• Familiarity with sales, service, or marketing functions
• Certification is a plus.